Privacy policy

Who handles your information

HEDEOMA 92BENTON ELCHEE LAB INC operates HEDEOMA BENTON at https://hedeomabenton.com. HEDEOMA 92BENTON ELCHEE LAB INC is responsible for the store-related personal information described in this policy. This policy covers browsing the store, placing orders, and contacting support.

Information collected

When you place an order or contact the store, HEDEOMA 92BENTON ELCHEE LAB INC collects the information needed for that interaction, such as your name, email address, billing and shipping addresses, telephone number if supplied, order details, payment status, and messages or photographs sent to support. Account information and marketing preferences are collected when you choose to provide them.

The store and its service providers also collect technical information associated with browsing and checkout, such as IP address, browser and device information, cookie identifiers, pages and products viewed, cart activity, and security or fraud-related signals.

Card and wallet information is handled by the checkout and payment providers involved in your transaction. HEDEOMA 92BENTON ELCHEE LAB INC receives payment confirmations and transaction details needed to manage the order. Do not send complete card numbers, security codes, or passwords to the support inbox.

Why information is used

HEDEOMA 92BENTON ELCHEE LAB INC uses personal information to operate the store, process and deliver orders, provide order updates, manage returns and refunds, answer questions, protect checkout against misuse, maintain required business records, and comply with applicable law. Where marketing messages are offered and you choose to receive them, contact details and preferences are used for that purpose.

For processing to which consent requirements apply, HEDEOMA 92BENTON ELCHEE LAB INC obtains the required consent rather than treating a website visit alone as consent.

Shopify’s role

The store uses Shopify to host and operate its commerce functions. Shopify receives and processes information associated with store visits and purchases, including contact details, order and checkout data, device information, and interaction data. This supports services such as hosting, checkout, transaction administration, security, and store operations.

Shopify acts on merchant instructions for some processing. For certain consumer features and enhanced services, where applicable, Shopify also processes information for its own purposes under its privacy policies. Its responsibilities are therefore not limited in every case to those of a service provider acting only for the store.

Requesting information from Shopify does not replace a request concerning the store’s own records, which can be sent to support@hedeomabenton.com.

Service providers and delivery information

HEDEOMA 92BENTON ELCHEE LAB INC discloses relevant information to providers that support payment processing, store hosting, order fulfillment, delivery, customer support, and operational security, for the purposes connected with those services.

For safe and reliable delivery, HEDEOMA 92BENTON ELCHEE LAB INC works with trusted carriers such as UPS and FedEx and their delivery or freight partners. Delivery recipients may receive your name, delivery address, contact details, and shipment information needed to transport the order and provide updates.

The store offers free shipping across the United States, except that military addresses in the AA, AE, and AP regions are not supported. The detailed delivery terms appear in the Shipping Policy.

HEDEOMA 92BENTON ELCHEE LAB INC may also disclose information when required by law, to respond to valid legal process, to protect rights or investigate fraud, or in connection with a business transfer subject to appropriate legal protections.

Cookies, analytics, and advertising choices

Essential cookies and similar technologies support functions such as keeping items in your cart, managing checkout, and protecting the store. Browser settings can restrict cookies, although disabling essential functions may interfere with checkout.

Where optional analytics, advertising, or Shopify enhanced features are enabled, data use depends on the feature and your applicable choices. Some advertising-related disclosures can constitute a “sale,” “sharing,” or “targeted advertising” under certain privacy laws even when information is not exchanged for money.

You may request an applicable opt-out by emailing support@hedeomabenton.com. Use any privacy or cookie controls displayed on the store to manage the relevant browser-based choices. HEDEOMA 92BENTON ELCHEE LAB INC honors legally required opt-out preference signals, including Global Privacy Control where applicable.

Marketing emails include an unsubscribe option. Opting out of marketing does not stop order confirmations, delivery notices, or other messages needed to service a transaction.

Retention and protection

HEDEOMA 92BENTON ELCHEE LAB INC retains information for as long as reasonably needed to complete the purposes described here, maintain legally required records, address disputes, and protect against fraud. Retention depends on the type of record, legal requirements, and the relevant business need; information is deleted or de-identified when continued identifiable retention is no longer needed.

Reasonable administrative and technical safeguards are used to protect personal information. No online transmission or storage system is completely secure. Shopify and other providers may process information outside your state or country, including in the United States and other locations in which they operate, subject to applicable protections.

Your rights and requests

Depending on your location and the law that applies, you may have rights to access or receive a copy of personal information, correct inaccurate information, request deletion, withdraw consent, or opt out of certain data uses. Some information may need to be retained for a legal obligation or an unresolved transaction.

Send a request to support@hedeomabenton.com. HEDEOMA 92BENTON ELCHEE LAB INC may reasonably verify identity and, where relevant, an authorized agent’s authority before responding. Requests will be handled within the period required by applicable law. If a request is denied and a right of appeal applies, reply to the decision email to request an appeal. Exercising a privacy right will not result in unlawful discrimination.

Children and updates

The store is intended for general adult shopping and does not knowingly collect personal information from children under 13. If you believe a child has supplied personal information, contact support so that the information can be reviewed and appropriately removed.

Material changes will be communicated when required by law.