Shipping policy

Delivery area and shipping cost

HEDEOMA BENTON offers free standard shipping across the United States, including Alaska, Hawaii, and Washington, D.C. Standard shipping costs $0.00, with no minimum order value and no separate shipping or handling surcharge.

Military addresses in the AA, AE, and AP regions are not supported. An order cannot be placed for an unsupported destination. If an unsupported address is identified after an order is placed, HEDEOMA BENTON will contact you to arrange an eligible address or cancel and refund the order. International delivery is not offered under this policy.

Order cutoff and business days

The daily order cutoff is 4:00 PM (UTC-5), Monday through Friday, excluding U.S. public holidays. This is a fixed UTC-5 offset throughout the year.

A paid order received before 4:00 PM on a business day has that day as its processing start date. An order received at or after 4:00 PM, on a weekend, or on a U.S. public holiday has the next business day as its processing start date. A business day means Monday through Friday, excluding U.S. public holidays.

Order processing: 1–2 business days

HEDEOMA BENTON checks the order, prepares the items, and hands the package to the carrier within an estimated 1–2 business days from the processing start date. Processing time is separate from transportation time. An order confirmation does not mean that a carrier has already received the package.

Transit time: 5–8 business days

After carrier handover, estimated transportation time is 5–8 business days.

Total estimated delivery time: 6–10 business days

The combined estimate is 6–10 business days from the processing start date: 1–2 business days of handling plus 5–8 business days in transit. Orders placed at or after the cutoff move to the next business-day processing start date; that waiting period is additional. Weekends and U.S. public holidays do not count toward these estimates.

Carriers and tracking

HEDEOMA BENTON works with trusted carriers such as UPS and FedEx, together with delivery and freight partners as appropriate to the shipment, to arrange safe and reliable delivery. The service is selected for the package and destination; naming a carrier does not mean that every order uses that carrier or a freight service.

When the order ships, a shipping confirmation with tracking information will be sent to the checkout email address. Carrier tracking may take time to show the first scan. If an order is divided into more than one package, HEDEOMA BENTON will provide the available tracking details without charging an additional standard shipping fee.

Delays, missing packages, and delivery concerns

If HEDEOMA BENTON cannot dispatch an order within the promised handling period, you will be notified and offered the choice of agreeing to a revised shipment date or canceling the unshipped order for a refund, as required by applicable law.

If tracking stops updating, the package is overdue, or tracking shows delivery but you cannot locate it, email support@hedeomabenton.com with the order number. HEDEOMA BENTON will investigate with the carrier and work toward delivery or an appropriate refund where the order is not delivered. A carrier claim does not replace your rights against the seller.