Refund policy

Return window

You may request a return from HEDEOMA BENTON within 30 calendar days after delivery. This covers eligible change-of-mind returns as well as requests concerning a damaged, defective, leaking, or incorrect item. This policy does not limit any longer or additional rights provided by applicable law.

Condition for a change-of-mind return

The item must be unused and unopened, with any original product seal intact, and include the accessories and product packaging supplied with it. An order number or other reasonable proof of purchase is required.

An opened or used fragrance product cannot normally be returned simply because the scent is not preferred. That condition does not prevent a claim about a defect, damage, leakage, an incorrect item, or another legally protected issue. Opening a parcel to inspect it is not, by itself, the same as using the product.

How to request and send a return

Email support@hedeomabenton.com with your order number, the item concerned, and the reason for the return. Photographs can help assess a product issue where available, but HEDEOMA BENTON will not require evidence that is unreasonable to obtain.

HEDEOMA BENTON aims to reply to return requests within 2 business days. Once the return is approved, send it within 5 calendar days after receiving the return instructions. Include your order number inside the package and pack the item securely. Use a trackable service and retain the receipt until the return is resolved.

Return address:

HEDEOMA BENTON
1615 Vaughn Ridge Road
London, KY 40741
United States

Return shipping and fees

For a change-of-mind return, you pay the carrier’s return postage. The cost is the carrier’s actual charge for the service you choose; HEDEOMA BENTON does not charge a separate return-processing fee.

For a damaged, defective, leaking, or incorrect item attributable to the order supplied, HEDEOMA BENTON pays reasonable return shipping and provides a prepaid label or another no-cost return arrangement when a return is required.

There is no restocking fee. Standard outbound shipping is free, so no original standard shipping charge is deducted from an eligible refund.

Inspection and refund timing

Upon receiving your returned item, HEDEOMA BENTON will inspect it promptly and issue your refund to the original payment method within 5 business days.

No direct exchanges

HEDEOMA BENTON does not provide direct exchanges. If you would like a different item or fragrance, request an eligible return and place a separate new order. The return and the new purchase are handled independently, and the new item remains subject to availability and its current price.